Refund policy

If for any reason you are not satisfied with your product, we offer a return policy. You can return your product to us within 120 days from the date of purchase.

Once we receive the product and see that it is in suitable condition, we will process a full refund.

To initiate a return, please contact our customer support team at info@koalanest.co with your order number and reason for return.

If you received a defective or damaged product, please contact us immediately. We can always send you a replacement free of charge!

We take pride in providing our customers with the best possible service, and we want to ensure that your shopping experience with us is a positive one. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at info@koalanest.co

Team Koala